Shipping & Returns
All items are dispatched within 1-2 business day of placing your order, subject to payment verification. Upon shipment, you will receive a shipment confirmation e-mail with the carrier and order tracking information. You could track it on the Express website.If you don't receive the tracking information within 3 days,please check your spam box or contact our customer services.
The delivery information includes full name, correct Street Address, email address, post code and phone number. If the either address or phone number isn't correct, you won't receive the items, you will be responsible for the lost. So please re-check your shipping address and make sure that there is someone to sign the parcel.
As usual,it takes 5 to 7 business days for you to get the parcel.
All items are quality controlled. If for any reason you are dissatisfied with your purchase, feel free to contact us via E -mail or chat with us online first.
Do make sure that you request the Returns Merchandise Authorization within 30 days of receipt for refund. our timely return of unworn, unwashed, or defective items should include the vendor packaging and tags and must be in the same condition as when it was received. Returns that are damaged, soiled or altered cannot be accepted and we do not accept your refund.
Once we receive the parcel that you send,we will do the refund for you within 12 to 24hours,as usual,it takes 5 to 25 business days for you to get it.
Exchange requests must be made within 7 days of receiving the order. Please contact us first. Specify the exchange item and the new model or size in your email to the customer service center. Items must be in original condition and unworn to be accepted as a return. If you wish to exchange your purchase,the exchange shipping costs are also the responsibility of the customers. Upon we receive the parcel,we will do the exchange for you as soon as possible.
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